Craft Shop - Terms and Conditions
Craft Shop Terms and ConditionsLike us on Facebook for News and Special Offers
Please note that by ordering on our website the customer agrees to abide by our prevailing terms and conditions which are as listed below
Our contact details are clearly listed on the 'Contact Page' of our website. Our preferred method of contact is email. During busy times if the phone is not answered please leave a message on our answer phone which is checked regularly. All calls are returned as soon as possible unless the message is not clear, contact details are not left or there is a power loss and messages cannot be retrieved.
The customer should ensure all their contact details are entered correctly including email, address and phone number on our website.
Pricing & VAT
All prices quoted on our web site show VAT separately which is charged at the current rate.
Our website is updated regularly with our stock and if the customer has been able to complete an order then The Handcrafted Card Company Ltd should have the stock on site. Occasionally there may be an error in our stock - if this is the case the customer will be notified as soon as the stock issue comes to light for a resolution.
Products and Descriptions
The Handcrafted Card Company Ltd takes great care in accurately describing the products available. We rely on information from manufacturers for the content of our website and accept no responsibility for errors in product description caused by incorrect information supplied by the manufacturer. Colour descriptions can also vary from supplier to supplier and since many products are handmade or died then colours can vary from 'batch to batch'.
While every care is taken to accurately photograph the products the customer should be aware that the colours shown can vary between monitors.
All products, unless stated otherwise, are made from artificial materials. Any references to flowers, leaves etc. relate to man-made products.
All references to gold, silver, pearl, crystal etc. relate to colour and not the actual material of which products are made.
The Handcrafted Card Company is not responsible for the natural deterioration of products over time, including the natural tarnishing of alloys and metals.
Orders received after 5pm are deemed to have been received by The Handcrafted Card Company Ltd on the following morning. Orders received after 5pm on Friday are deemed to have been received by us on the following Monday morning. If there is going to be a delay in dispatching some of the goods (for example a stock issue or bespoke items have been ordered), the goods in stock will be dispatched and the remaining goods will follow on under our 'Back Order' system.
Our 'Back Order' system is where we may dispatch the order in more than one part and the customer is not charged any additional postage
Payments are processed by Sagepay or PayPal. Customer details are encrypted and processed on a separate secure payment page and further information is available on Sagepay and PayPal's websites. We do not see your credit card details or store them in any way. Sagepay or PayPal should e-mail a separate confirmation of the transaction.
Occasionally there may be problems with a payment and this may not be the fault of the customer. The Handcrafted Card Company Ltd will follow up all failed payments and endeavour to resolve the problem.
If the customer selects 'Pay by Phone' at the checkout then the customer should call The Handcrafted Card Company Ltd to complete payment. Payments are processed through a Sagepay Terminal and any card details (if ever written down) are immediately destroyed. This is our guaranteed policy.
The Handcrafted Card Company Ltd uses Royal Mail First Class post and Couriers for deliveries and is not responsible for any delay, non-delivery or loss or damage to goods once they have left our possession. The customer will receive an email notifying them that their order has been dispatched and (where applicable) tracking details.
Items will not be considered lost by the Royal Mail until 16 days after posting via First Class post, longer for standard parcel delivery. (Please see www.royalmail.com or visit your local post office for details) If the item has not arrived after 16 days from dispatch, please advise The Handcrafted Card Company Ltd in writing so that a claim can be filed with Royal Mail. We regret that replacement items cannot be dispatched until this time period has elapsed.
The Handcrafted Card Company Ltd takes all reasonable precautions to make sure orders are addressed accurately and clearly before dispatch but if the customer enters an incorrect or incomplete delivery address, incorrect postcode etc, The Handcrafted Card Company Ltd cannot be held responsible if the goods go astray and any claims will not be entertained. Similarly if the customer requests the Royal Mail or Carrier to leave goods in a nominated place for example a door step, in a shed or anywhere else apart from through a letter-box, it is entirely at the customers risk.
Some orders may require a signature on delivery. Orders returned to The Handcrafted Card Company Ltd due to a failed delivery, for any reason (eg customer away on holiday, not collecting from a depot or Post Office in time) will be liable for another delivery charge. For subsequent re delivery we will contact the customer for a further postage fee will be required before the order can be dispatched again. It's the customers responsibility to contact The Handcrafted Card Company Ltd if the order has not arrived. If the customer no longer requires the order then we will issue a refund for the cost of the goods less the cost of the original postage.
Our delivery aim is to dispatch as quickly as possible usually within 3 working days but please allow up to 5 working days. All orders are processed in the order in which they are placed and there are no exceptions unless the customer has previously arranged or selected, when available, an express service option.
Please note for orders placed during or near to a bank holiday and the Christmas period then the delivery of the order may be delayed accordingly.
Please be aware that certain areas, for example, The Scottish Highlands and Islands may encounter longer delivery times and this is beyond our control.
Combining of Orders
We cannot combine orders together - orders are dealt with on an individual basis by a dispatch team. Due to significant administration costs we can not combine orders to reduce postage charges. Please do not be offended by our refusal.
Amendments and Additions to Orders
Due to our tight stock control regulations we cannot update orders once placed. We regret that we are unable to add items to an order and all ‘forgotten’ or out of stock items must be treated a separate order with a new delivery charge. Please do not be offended by our refusal.
All international orders are sent via our chosen Courier/Service with tracked delivery. Please do remember that you will be liable for any customs charges levied on or after delivery.At this time we cannot deliver to BFPO, HM Forces addresses
Return Of Goods
Under the Consumer Protection (Distance Selling) regulations the customer has the right to a 14 day 'cooling off' period during which time the customer may change their mind and return the goods. This can be viewed at http://www.hmso.gov.uk/si/si2000/20002334.htm
The Handcrafted Card Company will accept product returns within 14 days of the customer receiving the goods.
The customer must notify The Handcrafted Card Company Ltd by e-mail that they intend to return the goods for a returns number and these should be returned unused and in their original condition to the address on the picking sheet or website. The products must be sent at the expense of the customer and a receipt should be obtained from Royal Mail or the carrier in case the goods are mislaid or arrive damaged and the customer needs to claim against them.
Bespoke or 'non stock' items which have been sourced for the customer or have been cut to a special size cannot be returned
When the goods have been received at our premises we will process the refund within 14 days.
If the entire order is returned then the customer will receive a refund of their initial outbound delivery costs. If part of an order is returned then the outbound delivery costs are not refunded.
If the customer orders the wrong product and wishes to exchange it for another item this will be treated as two separate orders. The original postage will not be credited and there will be a new delivery charge for the second item unless we have previously negotiated another arrangement.
Please note that if the customer has opted for 'Express Delivery' this is a service charge and for returned items this charge is not refunded.
Refunds, Replacements, Damaged Goods
In the unlikely event that the goods are damaged on arrival please let The Handcrafted Card Company Ltd know immediately by telephone or e-mail. The customer will have the choice of a replacement or full refund, whichever is preferred. If The Handcrafted Card Company Ltd asks for the return of the damaged goods the cost of the postage will also be refunded. Damaged goods must be notified to The Handcrafted Card Company Ltd within 72 hours, beyond which no action will be taken.
In the unlikely event that items are missing from an order or the order is short this must be notified to The Handcrafted Card Company Ltd within 72 hours, beyond which no action will be taken.
The Handcrafted Card Company Ltd regrets that samples of products are not available.